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Terms of Sale

Terms and Conditions of the Online Store chiacaff.store

Chapter 1.General Provisions, Contact with the Store Owner
1. These terms and conditions (hereinafter the "Terms") set forth the rules and conditions for using the chiacaff online store (hereinafter the "Store"), operating at https://chiacaff.store.
2. The owner of the Store is Jacek Zaborowski, an entrepreneur conducting business under the name Jacek Zaborowski, with its registered office at: Biskupińska 58B/12, 60-463 Poznań, registered in the Central Register and Information on Economic Activity, NIP: 7-811-375-140, REGON: 369-959-113 (hereinafter the "Seller").
3. The Seller's contact details are as follows:
  
  Contact address: Biskupińska 58B/12, 60-463 Poznań
  Email address: chiacaff1922@gmail.com
  Telephone number: +48-503-058-662
Chapter 2.Technical Requirements
1. To use the Store, the following are required:
  1. a computer or other device with an internet browser;
  2. access to the Internet;
  3. an active email address.
Chapter 3.Personal Data
1. The Seller is the controller of the Store customers’ personal data.
2. All information regarding the processing of personal data of customers and other users of the Store’s website can be found in the Privacy Policy.
Chapter 4.Conclusion of Sales Contract, Customer Account
1. The Store enables the purchase of goods (hereinafter "Goods") displayed on the Store's website in two ways:
  1. without registration;
  2. by creating an account in the Store.
  In both cases, to place an order, the customer must select Goods in the Store, add them to the "Cart" using the appropriate button, and continue the ordering procedure by selecting the relevant options (delivery and payment method).
2. Product information in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code, in accordance with these Terms.
3. To place an order, it is required to complete all mandatory fields in the order form necessary for the performance of the contract, and, if requested by the customer, also the data needed to issue a VAT invoice.
4. If the customer decides to create an account in the Store (hereinafter the "Account"), registration is one-time, and the email address and password chosen by the customer will be used for future logins. Details on the provision of the digital Account service by the Seller are provided below in the Account Terms and Conditions. After logging in, the customer has access to their order history and does not need to re-enter personal data for subsequent orders.
5. The customer may cancel their account at any time, free of charge. To do so, send a cancellation request to: chiacaff1922@gmail.com.
6. Confirmation of the order by clicking the "Buy and Pay" button (or another button with equivalent wording) means:
  1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms,
  2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
7. The sales contract (hereinafter the "Agreement") is concluded at the moment the Seller accepts the order for processing (acceptance of the customer's offer), which the Seller confirms by sending an email confirming the acceptance of the order for processing.
8. If it is not possible to fulfill the order (in whole or in part), the Seller will inform the customer—no Agreement is concluded in such a case. The Seller will also inform the customer of possible alternative ways to fulfill the order, e.g., partial fulfillment or waiting for stock replenishment. If the order was prepaid by the customer and cannot be fulfilled, the Seller will promptly refund the payments made (according to the scope of the order cancellation).
9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods.
10. The Store is not liable for non-delivery or delayed delivery of the order resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary to fulfill the order.
11. The Seller reserves the right to suspend the processing of an order if the customer has provided false data or if there are reasonable doubts as to their accuracy. In such cases, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.
Chapter 5.Prices and Payment Methods
1. Prices of Goods are given in Polish zloty (PLN) and are gross amounts, i.e., including VAT.
2. The delivery cost of Goods is shown separately in the Store's cart, depending on the delivery method chosen by the customer.
3. Available payment methods are described on the Store's website in the "Payment Methods" section and are presented to the customer at the order placement stage (in the cart).
4. The Store offers the following payment methods:
  1. fast electronic transfer / BLIK / payment via so-called virtual wallet – through the payment platform:
    - Shoper Payments (Autopay)
  2. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
5. If payment is made via Shoper Payments, the entity providing online payment services for fast transfers and card payments is Autopay S.A.
Chapter 6.Delivery of Goods
1. Delivery of Goods is carried out according to the customer's choice:
  - by courier company
  - to InPost parcel lockers
2. Except for Goods collected in person by the customer, the order is considered fulfilled at the moment the shipment is handed over to the carrier for delivery to the customer. The exact delivery date is determined by the carrier.
3. Goods are dispatched by the Seller within up to 3 business days, unless a different period is clearly specified in the product description at the time of ordering. Detailed fulfillment times are provided on the Store's website in the "Order Fulfillment Time" section.
4. The Seller usually handles orders within the territory of the Republic of Poland for the costs indicated on the Store's website in the "Delivery Time and Costs" section. International shipping is possible for the costs indicated on the Store's website or costs individually agreed with the customer.
Chapter 7.Withdrawal from the Contract
1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has a statutory right to withdraw from the sales contract for Goods within 14 days of receiving them, without stating a reason, subject to the exceptions listed below.
2. To meet the withdrawal deadline, it is sufficient for the customer to send a statement within the above period:
  - electronically to: chiacaff1922@gmail.com or
  - in writing to: Biskupińska 58B/12, 60-463 Poznań.
3. The withdrawal statement may be made using the template - Download withdrawal form template. Use of the template is not obligatory. The Seller will promptly send the customer an email confirming receipt of the withdrawal statement.
4. The customer should, within the next 14 days, at their own expense, return the Goods to the postal address: Biskupińska 58B/12, 60-463 Poznań.
5. The Seller will promptly, but no later than within 14 days from receipt of the withdrawal statement, refund to the customer:
  - the price of the Goods;
  - the cost of the original shipment of the Goods to the customer according to the least expensive standard delivery method offered by the Store.
6. The Seller may withhold the refund until the Goods are received back or until the customer provides proof of return shipment, whichever occurs first.
7. The refund will be made using the same payment methods used by the customer in the original transaction, unless the customer expressly agrees to a different solution.
8. The customer is responsible for any reduction in the value of the returned Goods if, prior to submitting the withdrawal statement, the Goods were used in a way other than necessary to establish their nature, characteristics, and functioning.
Chapter 8.Exceptions to the Right of Withdrawal from the Sales Contract for Goods
1. The right of withdrawal does not apply to contracts for the supply of Goods:
  1. that are non-prefabricated, produced according to the consumer’s/Privileged Entrepreneur’s specification, or serve to satisfy their individual needs (personalized goods);
  2. that are liable to deteriorate rapidly or have a short shelf life (perishable goods);
  3. delivered in sealed packaging, if the packaging has been opened by the customer and the goods cannot be returned for health protection or hygiene reasons (goods packaged for hygiene reasons);
  4. audio or visual recordings or computer software delivered on a tangible medium (e.g., CD) in sealed packaging, if the packaging was opened after delivery;
  5. which, after delivery, by their nature, are inseparably mixed with other goods (e.g., building materials if used);
  6. newspapers, periodicals, or magazines, except for subscription agreements (printed press);
  7. the price of which depends on fluctuations in the financial market beyond the Seller’s control and which may occur before the withdrawal period expires;
  8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and which can be delivered only after 30 days, and whose value depends on market fluctuations beyond the Seller’s control.
Chapter 9.Complaints
1. The Seller is obliged to deliver Goods to the customer in accordance with the Agreement.
2. With regard to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of Goods in accordance with the Consumer Rights Act. With respect to other customers, the Seller is liable on the terms resulting from the Civil Code.
3. Complaints may be submitted:
  - electronically to: chiacaff1922@gmail.com
  - or in writing to: Biskupińska 58B/12, 60-463 Poznań.
4. The Seller will consider the complaint in the same form as it was submitted (in writing or by email) within 14 days of receipt.
5. If dissatisfied with the manner in which the Seller handled the complaint, the consumer and Privileged Entrepreneur may (in addition to ordinary court proceedings) also use alternative dispute resolution methods for complaints and claims.
6. For this purpose, one may:
  1. apply to the provincial inspector of the Trade Inspection Authority for mediation proceedings to amicably resolve the dispute,
  2. use the assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
  3. apply to the permanent consumer arbitration court for resolution of the dispute arising from the concluded contract.
7. Additional information regarding alternative dispute resolution methods for complaints and claims can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
Chapter 10.Final Provisions
1. Polish law applies to Agreements concluded in the Store. The Agreement is concluded in the Polish language.
2. None of the provisions of these Terms exclude or in any way limit the rights of consumers (and Privileged Entrepreneurs) arising from the law.
3. The Seller may amend these Terms at any time; such changes apply to orders placed after the publication of the new version of the Terms, and in the case of (i) previously concluded contracts for the provision of digital or electronic services, as well as (ii) customers holding an Account in the Store—the customer will be notified of the change and the possibility of not accepting the new content.
4. These Terms are effective from 02-10-2025.

Account Terms and Conditions for the chiacaff Store

Chapter 1.General Provisions, Contact with Seller
1. These account terms and conditions ("Account Terms") set out the rules and conditions for using the customer account ("Account") in the chiacaff online store ("Store").
2. These Account Terms constitute the terms of an electronic service within the meaning of the Act on Providing Services by Electronic Means. The Account service is an additional and ancillary service to the Seller’s main activity, i.e., offering Goods for purchase. The Account service is provided free of charge.
3. The Account Terms supplement the Store Terms and Conditions. In matters not regulated in the Account Terms, the provisions of the Store Terms and Conditions apply to the Account service.
4. The Seller’s contact details for matters related to the Account service are the same as for the Store:
  Biskupińska 58B/12, 60-463 Poznań
  email: chiacaff1922@gmail.com
  tel.: +48503058662
Chapter 2.Technical Requirements and Account Service Features
1. The technical requirements for using the Account service are the same as for using the Store and are specified in Chapter 2, point 1 of the Store Terms and Conditions.
2. By using the Account, the Store customer can:
  1. save and store their personal data (including delivery address) in the Account, enabling subsequent purchases in the Store without having to re-enter address details,
  2. view their order history,
  3. check the status of order fulfillment.
Chapter 3.Account Service Agreement, Withdrawal, Account Cancellation
1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of electronic services for an indefinite period. The customer may cancel their Account at any time without giving any reason. To do so, contact the Seller electronically at chiacaff1922@gmail.com. The customer also has a statutory right to withdraw from the Account service agreement within 14 days of its conclusion.
Chapter 4.Complaints
1. With regard to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement in accordance with the Consumer Rights Act. With respect to other customers, the Seller is liable on the terms resulting from the Civil Code.
2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure set out in Chapter 9, points 3-5 of the Store Terms and Conditions.
3. If dissatisfied with the way the Seller handled the complaint, it is also possible to use alternative dispute resolution methods for complaints and claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Terms and Conditions.
Chapter 5.Personal Data
1. Full information on the processing of Store customers’ personal data, including for Account purposes, can be found in the Privacy Policy.
Chapter 6.Changes to the Account Terms and Conditions
1. The Seller may amend these Account Terms in accordance with Chapter 10, point 3 of the Store Terms and Conditions. If the customer does not accept the new version of the Account Terms, they may terminate the Account service agreement (by contacting the Seller electronically) with a 14-day notice period.